Texas PUC Staff Post 2020 Summary of Customer Complaints and Enforcement Activities
Staff of the Texas PUC have posted a report containing information on enforcement actions and customer complaint data for fiscal
year 2020.
Staf...
Read More · Comments
Texas Tribune Publicizes Customers Being Disconnected Due To Inability To Reach REP CSR
The Texas Tribune has publicized instances, first reported by EnergyChoiceMatters.com last week (story here), in which customers have called Texas ret...
Read More · Comments
Retail Supplier No Longer Accepting Customer LOAs From Brokers Unless Broker Agreement Signed (U.K.)
E.ON's U.K. retail energy supply business said that it will no longer accept Letters of Authority from any broker that does not have an agreement wit...
Read More · Comments
Complaints Against Retail Suppliers Not Among Illinois AG's Top 10 Categories Of Complaints
The Illinois Attorney General released a list of Top 10 consumer complaints for 2019
Last year, the Attorney General’s Office received 18,699 complai...
Read More · Comments
PSC Chair: We'll Be "Very Proactive" In Auditing Retail Energy Suppliers
WMAR-Baltimore provides more coverage of the previously reported creation by the Maryland PSC of a new compliance and enforcement unit
As previously ...
Read More · Comments
Nearly 2,000 Complaints In Two Years Against Retail Suppliers
In a story on door-to-door natural gas marketing in Michigan, WOOD-8 reports that the Michigan PSC has received about 1,900 complaints against AGSs i...
Read More · Comments
Baltimore Sun Calls For "Full Investigation" Of Retail Energy Suppliers; Market Changes
The Baltimore Sun published an editorial calling for a "full investigation" of retail energy suppliers and the market.
The Sun's editorial stated, ...
Read More · Comments
Baltimore Sun Runs Story On Previously Reported Multiple Retail Supplier Complaint Proceedings
Complaints filed by the Maryland Office of People's Counsel with the Maryland PSC against several different retail electric suppliers drew local media...
Read More · Comments
Maryland PSC Revamps Utility Complaint Division, Adds Capabilities
The division within the Maryland Public
Service Commission that is responsible for handling utility complaints from customers
will get a new name to...
Read More · Comments
Report: Competitive Energy "Scams" Hit Poor African Americans, Latinos The Hardest, Complaints Show
The Chicago (IL) Reporter published an analysis which it said, "finds that a disproportionately high concentration of consumer complaints against alte...
Read More · Comments
Texas PUC Staff File Report on Complaints
Staff of the Texas PUC have posted a report on summary information on enforcement actions and customer complaint data for fiscal year 2018.
Staff is ...
Read More · Comments
Report: Retail Electric Sales Agents Allegedly Posed As Utility Auditors To Sign Up Customers
The Bangor (ME) Daily News reports on allegations that sales agents allegedly soliciting on behalf of a retail supplier allegedly posed as Central Mai...
Read More · Comments
Report: Complaints About Georgia Gas Marketers Hit Historic Low
GeorgiaGasSavings.com reports that complaints about competitive natural gas suppliers in Georgia are at their lowest level in the past eight years, an...
Read More · Comments
Exorbitant Power Bills Being Reported In Monopoly States, Too
While recent high power bills have drawn attention in Maine and prompted a PUC investigation at Central Maine Power, the Belfast (ME) Republican Journ...
Read More · Comments
Spike In Electric Bills Under Investigation (One Customer Reports 66% Jump In Retail Supplier Rate)
A recent spike in electricity bills is being investigated by Maine regulators, the Portland (ME) Press Herald reports
While a variety of factors have...
Read More · Comments
|
